Digital agility is essential to be better prepared for workplace disruption

Digital agility is essential to be better prepared for workplace disruption

Disruption is inevitable, but very few people could have predicted the events of 2020. Regardless, experts have long been pressing the need for more resilient and agile business models.

Disruption also comes in many forms. While the pandemic upended operations for the majority of New Zealand businesses during lockdown this year, there are other forms of disruption that can be more catastrophic on a smaller scale. Chief among these is the threat of cyber security attacks.

Unfortunately, 41% of organisations in New Zealand don’t have an up-to-date cybersecurity strategy and solutions in place that cover all the vulnerabilities posed by remote working. This is made more difficult by 49% allowing employees to use personal devices to conduct company work. In its most recent update, cybersecurity agency Cert NZ cited more than 3000 reported cybersecurity incidents between January 1 and June 30 - a 42% increase on the same period last year.

Yet there are also the possibilities of fires, earthquakes, floods, and even terrorist attacks. When the unlikely occurs, organisations need the ability to quickly transform their operations and pivot their business models. The low hanging fruit for creating this agility is within your workforce technology, which is why it’s so essential to have a flexible and adaptable technology fleet for deploying in any location or scenario.

According to McKinsey research following the 2007–08 Global Financial Crisis, those companies that move quickly during a crisis are more likely to survive over the long-term. In the circumstances brought about by 2020, McKinsey’s team believes the COVID-19 crisis is likely to significantly accelerate digital transformation projects across the board - as digital technology is now seen as the crucial enabler of organisational agility.

Many New Zealand businesses have belatedly realised this year that their technology environments haven’t been designed with rapid change in mind. So, how can business and IT leaders begin creating this agile IT environment and be better prepared for future disruption?

1. Understand where your data resides

Your organisation lives and breathes data every day. We collect large amounts of customer data across multiple applications, websites and touch points. Meanwhile, our employees use a variety of systems and applications for understanding customer and operational data - enabling them to make real-time decisions. I don’t like the “your” start and then “we” and “our” which aren’t connected. Needs to be adapted to the same subject.

During a period of disruption, it’s vital that we know how and where our data is being stored - as this is crucial for restoring business critical information from backups, and ensuring our employees can securely access the data they need to remain productive and prevent downtime.

2. Enable your people to stay connected

With almost half of the workforce in New Zealand working remotely earlier this year, the concepts of connection, communication, and collaboration came into sharp focus. It’s only when we’re apart that we realise how much we rely on face-to-face communication to share ideas and collaborate on projects.

While we don’t suggest doing away with face-to-face communication altogether, organisations can begin leveraging cloud collaboration and communication tools such as Microsoft Teams - well before disruption occurs. By putting these tools into place today, businesses can begin benefiting from the streamlined work processes these tools enable, while simultaneously preparing themselves for any disruptive eventuality.

3. Leverage a dynamic device deployment strategy

NZ business leaders now realise they need a more dynamic workforce technology strategy for driving productivity during periods of disruption. Having employees working from personal devices on their home Internet is a recipe for disaster.

IT teams need the ability to deploy secure devices to their employees, while also being able to patch, manage, and update these devices. By outsourcing device procurement and management through a Device as a Service (DaaS) model, IT managers can begin preparing their technology environment for potential disruption.

As an experienced HP partner, Softsource has been helping NZ organisations to power their workforce and create a more agile IT foundation by delivering DaaS solutions that offer:

  • flexibility to scale up and down and prevent over provisioning
  • simple monthly fee
  • mixed range of devices
  • less support headaches and hassles

If you would like to discover how DaaS can help your organisation to remain agile, resilient and competitive in the current business environment, please get in touch with us today.