The Productivity Problem Causing IT Stress – and How to Solve It

Digital agility is essential to be better prepared for workplace disruption

A flexible solution to promote business agility amid a changing landscape


The ongoing global pandemic has drastically changed our world forcing many organisations to adjust to the new working environment and switching to a remote/hybrid workforce model. Will this change be permanent and what would a remote/hybrid workforce mean for business continuity and productivity?

Recent studies suggest a more flexible and remote style of work is here to stay:

  • A recent Gartner survey found 82% of business leaders would allow staff to continue working remotely, some of the time.
  • A PWC survey found 72% of office workers want to work remotely at least two days per week

Equipping each worker with the right tools for the job has never been more vital to business productivity, but properly facilitating this is a challenge for most IT departments. There is the process of sourcing devices, installing the right software, handing it to the user and fielding any ensuing support calls. Now if that were all it took; the burden of manual processes might be somewhat manageable.

But the workplace is an ever-changing phenomenon. It’s hard to make plans when new technology emerges so rapidly that even the most organised technology team cannot see over the horizon. And not to be forgotten, there’s also key trends further shifting the way IT teams must work.

First, solutions are becoming increasingly people-driven and less machine-driven, which means aligning outcomes very closely to the needs of a mostly tech-savvy workforce. As those user skills and needs change, the technology that supports them may need to be adjusted. The laptop that is perfect in one role may no longer cut it after a promotion or change of direction.

Second, there is the fluid nature of digital transformation. As the workplace adjusts to a new landscape, the expectations of staff and customers will change. The IT team must develop new apps and services that guide the organisation into its digital future – right now is ‘sink or swim’ for businesses, and every employee must perform at their best to land on the right side of that equation.

As a nation, we’re used to punching above our weight. We may not be the richest, we may not have the most resources, but we can get very creative. With everyone armed with the right approach and tools, underdogs can become champions. This philosophy bodes well for business, and that means working smart and getting the right device to the right person at the right time.

Thirdly, in support of that right person, right place, right time principle, it’s now imperative that each machine is running the latest version of the operating and installed software, aside from the significant security implications, modern, hybrid workplaces depend on leveraging benefits from the latest technology. This also impacts device selection – as trying to run modern software on aging devices is a frustrating exercise that often causes user downtime and sometimes makes it impossible to run certain apps.

Ensuring every worker has the right tools is no longer a matter of simply handing them a laptop and hoping for the best. The people-driven, remote/hybrid workplace is incompatible with the traditional 4-year refresh cycle of the past. Already one of the more labour-intensive administration tasks, device provisioning is swallowing IT resources at a time when they're sorely needed for digital transformation projects.

But there is an alternative.

Decide those tools are better delivered as-a-Service, keeping internal IT resources focus firmly on business development. Devices on Demand enables the same opportunity to shift from CAPEX to OPEX as other as-a-Service options do, as well as the same flexibility and agility.

If time were no obstacle, Devices on Demand is the device provisioning program you would design yourself. Users choose from a range of pre-approved HP equipment, aligning their needs with the ideal device. Even though they may be acquired sporadically throughout the year, you still get access to bulk purchasing prices. The machine is configured with software and security monitoring in place, and then delivered to the user’s place of work, ready to go right out of the box.

The device is managed throughout its lifecycle, with security patches and software updates applied remotely, and user access to a 24/7 helpdesk also available. The story doesn’t end there. The device is managed throughout its lifecycle, with security patches and software updates applied remotely, and user access to a 24/7 helpdesk. If the user’s needs change, or new technology drivers mean a different device is needed, it is provided with minimum fuss at the end of the contracted term. Commitment terms start from as little as 12 months but are available for up to 4 years.

None of these steps require the IT department’s intervention – they’re too busy working on the next business innovation. Devices on Demand is a win-win scenario, saving time and money while increasing productivity and opportunity.

Looking for more time to innovate while simultaneously equipping your user’s for success? Contact our friendly Devices on Demand team today.