Transforming Workplaces: Are you moving with the times?
We can all think of a big-name business that no longer exists. There’s been a changing of the guard in overseas and domestic markets, with many high-street names closing the doors. Many of those organisations were overtaken by a wave of digital competition that they were ill-prepared for. Amidst the debris of fallen giants, though, there are some success stories, organisations that timed their transition well and kept up with changing times.
Business has shifted into a different gear. New technologies and changing work practices create both tremendous opportunity and immense challenge. The key to success lies in having an IT team with the means, creativity and vision to identify potential gains, whether in efficiency or in new services. Nobody can afford to miss their chance, like the major video chains that failed to invest sufficiently in online entertainment. That doesn’t mean every organisation must try to reach the heights of Netflix – rather that they must be constantly on the lookout for ways to do what they do, but better.
To move with the times when it comes to new opportunities, the IT team must use modern services that allow breathing space from the daily grind. It is, of course, almost impossible to innovate when buried under a near-impossible workload of infrastructure updates and tech support calls. Moving with the times, then, means letting go of some of the mundane in order to create the brilliant.
Some of the more obvious ways to offload time-consuming tasks lie in the ‘as-a-service’ IT options, ranging from software to entire platforms. The elephant in the room, though, has been user devices. We often see highly-qualified technologists interrupting vital projects to check a problem with a sales rep’s laptop. Aside from the flawed economy of having a $90k employee perform simple admin, there is a missed opportunity when focus is lost. Managing user devices in-house can be more expensive than many organisations ever realise, and the modern world has an alternative.
Device as a service options vary, but in the case of our CloudNow service, we chose to address the realities of organisations that are dealing with a generation of users that has high expectations in terms of mobility. Today’s users are accustomed to a level of choice in the devices they use, and expect the selection to be tailored to the needs of their role. That means no clunky old faithfuls being carted round by those seldom at a desk; instead, the reduction in size and weight is matched by the increase in performance and features of enterprise-level HP machines.
For the IT department, the biggest difference is the zero-touch concept. When a user needs a new machine and has obtained the necessary approval, they order through the CloudNow team, choosing from a pre-agreed range of devices. The machine is supplied quickly, pre-loaded with software such as Office 365, and ready for the user to get to work. If support is needed, they call the dedicated helpline, and this process continues throughout the life of the machine and eventual replacement. Updates and security patches are performed remotely, reducing the risk of falling victim to cyber-crime.
If the users are embracing this new order, the IT teams we work with are equally happy. Liberated from one of the most tedious parts of the workday, they celebrate the escape from device management by getting to grips with business growth activities. They find new ways to work more efficiently, moving the business with the times, they innovate. This is what the years of IT study and training is meant for.