Update Security Advisory - Kaseya Zero Day Exploit

July 05, 2021

Softsource has taken action at 9:30am on 3rd July to shutdown its Kaseya VSA services as recommended by Kaseya at 8am on 3rd July.

Softsource has worked with the security community and Kaseya to confirm 100% that its hosted Kaseya VSA and customers were NOT attacked or breached. The Kaseya VSA servers will stay offline until Kaseya releases a patch and it is run through Softsource’s standard Test and Change Management process.

We are still able to provide you remote support and assistance when required as Softsource enacted its business continuity plan for the unavailability of the Kaseya platform. Some of our automation and monitoring has been affected but we are working to fill these gaps as we wait for Kaseya to release an update.

We will be in touch again when we have further information.

Should you require urgent assistance, please call 0800 368 723 or email the Service Desk at servicedesk@softsource.co.nz.  We apologise for any inconvenience.